Return & Refund Policy

At Kiswah Collectibles, each product is handled with care and respect. Due to the exclusive and sacred nature of our collectibles, we follow a strict but fair return and refund policy.

Returns

Returns are accepted only in the case of damaged or broken products received by the customer.

To be eligible for a return:

• The product must be damaged during transit

• An unboxing video is mandatory and must be shared within 24 hours of delivery

• The item must be unused and in its original packaging

Returns will not be accepted for reasons such as change of mind, personal preference, or incorrect understanding of the product.

Refunds

Once the returned item is received and inspected:

• A refund will be issued after deducting the shipping charges

• The remaining amount will be refunded to the original payment method

Refunds are usually processed within 5–7 business days after approval.

Non-Returnable Items

• Items without an unboxing video

• Products reported after 24 hours of delivery

• Products damaged due to mishandling by the customer

• Clearance or discounted items (if applicable)

Replacement (If Applicable)

In certain cases, we may offer a replacement instead of a refund, subject to product availability.

Important Notes

• Minor variations in color, texture, or design are natural and do not qualify as damage

• Handcrafted and heritage items may have slight imperfections that add to their authenticity

Need Assistance?

For return or refund-related concerns, contact us at:
📧  kiswacollectibles@gmail.com
📞 +918004596954